Terms and Conditions:

 

  1. Rate are only valid for the period indicated on the quote.
  2. In case the departure date exceeds the validity of the quotation, it can be updated at any time.
  3. Rate is subject to space availability of the airline, shipping line, truck transportation, etc.
  4. Our rate considers IMO cargo only if it ́s added in the quote.
  5. Transit time from origin to destination is estimated (port to port, airport to airport, warehouse to warehouse). Acecargo is not responsible and can ́t interfere in the decisions and inconveniences that can occur with the maritime, air, land and/or other outsourced services, which may generate delays in transit. Therefore, bookings informed to our clients contain estimated dates of departure and arrival.
  6. For additional services of transport, unload personel, storage, among others. Acecargo must be informed 48 hours before the beginning of the service, in order to achieve an optimal performace and meet the required transits.
  7. Rates for land transport of container´s (1×20, 1×40, 1x40HQ, NOR, Reefer, Project load, etc.) from port to Santiago or regions, considers two hours of unloading at destination. In case the service is out of normal parameters of weight and dimensions, additional costs will be charged (Overweight: clp 50,000 + 19% VAT / Additional hour download: clp 25,000 + 19% VAT per hour).
  8. Acecargo recommends that every client ensures their cargo, in case they don ́t consider this recommendation, our company is not responsible for any damages, theft, lost or any other event occurred to our clients cargo. Acecargo has an insurance option for every customers (Considers a rate of 0.35% over the cif value, adding a 10% on the value of the merchandise), this insurance covers any event included in the insurance policy (Located in this link), the coverage of this policy it´s effective, only during the participation of our company in the service. It’s possible that Acecargo considers an additional insurance, in case there is a service that has multiple risk ́s.
  9. For LCL cargo, our company will send a WHR to our clients, this doc is issued when their cargo has been admitted in our facilities (Warehouse) at origin. This document will specify weights, number of packages, volume and a note in case packages are damaged. Acecargo job is only to document the previous data, since it is not part of our service, to intervene the merchandise (Open packages). In case the client requires a service of this matter, this must be requested by email and approved by Acecargo management.
  10. Following point (9), the customer must inform in case there is any irregularity in the weight, volume or number of packages after receiving the WHR. If not, Acecargo assumes that the merchandise received at the warehouse is ok, therefore we will proceed to book and deliver the cargo at port for departure.
  11. Following point (9), Acecargo will also attach photos of the merchandise, in case that service is available in the warehouse at origin.
  12. For delivery of LCL cargo from port (Valparaiso/San Antonio) to Santiago, the rate is determined based on the m3 and weight of the merchandise and 2 hours are considered for unloading at destination (Additional download time: 25,000 + VAT per hour).
  13. For imports to Chile, all wooden pallets attached to the cargo must be fumigated (Shipper is responsable of that matter). In case of identifying pallets that are not fumigated, Acecargo will replace them with other units that comply with this regulation and / or proceed to fumigate those already received (This service has a cost, depending on the POL).
  14. Acecargo is not responsible for additional expenses that client ́s may have to pay for delays in port, whether is due to a strike, gauging or any other unforeseen event. It is understood that these are typical risks on the logistic chain, therefore, the importer must be responsible.
  15. Acecargo can recommend an AGA to its customers, it is important to note that Acecargo does not generate any benefit from the services provided by the AGA. All customs processes are responsibility of the client and AGA, our company is not responsible for delays, additional costs and/or any inconvenience that may occur in this process, our company only support the client in this process.
  16. Acecargo has no responsibility whatsoever, in case there is a delay in sending or issuing documents (Packing list, invoices, certificate of origin, etc.), this part of the process is responsibility of the client.
  17. Free day ́s at destination for FCL shipments, will be informed in our quote or on the PA sent to our customers. Any additional costs informed by the carrier (Shipping Line) for using additional days (Demurrage), will be responsibility of our client. The demurrage values are variable and depend on each shipping line (Public rates).
  18. Rate will only consider an additional document cost, in case it appears in our quote (CO, invoice, packing list, etc).
  19. For LCL cargo, shipper or cnee must inform in case the merchandise is NOT stackable, if this is NOT informed, Acecargo will assume that bulks are stackable. On the contrary a new rate will be considered per cubic meter, because the space in the container can’t be maximized.
  20. Aceacargo is not responsable if the cargo get´s lost or damaged in a natural desaster, this is a normal risk of every operation.
  21. Acecargo can asist in an FCL cubage, but we are not responsable on any errors regarding this service. It´s responsbility of the shipper to load his cargo, because they now every characteristic of their product.
  22. In case of paying our services in CLP, the exchange rate will be the observed dollar of that day plus 20 clp.

 

Definitions:

 

  • Shipper: Exporter.
  • POL: Port of loading.
  • POD: Port of destination.
  • Consignee (Cnee): importer.
  • MBL (Master Bill of Lading: Between shippers): Main document of a maritime shipment (Issued by the shipping line), where all the information regarding the shipment appears (Weight, volume, port of origin and destination, etc.).
  • HBL (House Bill of Lading: Between Supplier and Client): Secondary shipping document (Issued by our agent or Acecargo). This document contains the same MBL information.
  • CO (Certificate of Origin): Document required by customs Chile, which gives the option of a 6% discount in duties.
  • AWB (Air Waybill: Between shippers): Main document of an air shipment (Issued by the airline), where all the information regarding the shipment (Weight, volume, airport of origin and destination, etc.) appears.
  • AGA: Customs agent.
  • Gate In: Payment that done in port before the container is transported to destination. This payment is made so that the empty unit can return to port.
  • THCD (Terminal Handling charges): Terminal handling charges at destination.
  • LCL (Less Container Load): They are sea shipments where the container is shared by several loads.
  • FCL (Full Container Load): They are shipments where a single cnee uses a complete container for their shipments.
  • CBM: Cubic meters
  • EXW (Ex Works): Seller delivers to the buyer at its facilities.
  • FOB (Free on board): Shipper delivers the cargo at port and takes care of all the origin costs.
  • CIF (Cost insurance and freight): Shipper delivers the cargo at the POD and pays for all the origin costs.
  • DAP (Delivered at place): Shipper delivers the cargo at the point agreed by the client, but does not pay taxes, insurance and customs costs.
  • DDP (Delivery duty paid): Shipper assumes all export and import costs and must leave the cargo at the agreed point between both parties.
  • TEU (twenty foot equivalent Unit): 20 foot container.
  • FEU (Forty foot equivalent Unit): 40 foot container.
  • Extra port warehousing: Warehouse where a container is stored before being admitted to Chile.
  • IMO: Dangerous cargo.
  • Free day´s at destination: Time for the container to be delivered back to port, after unloading the cargo at final destination (Carriers consider the time laps from the arrival of the cargo to POD).
  • NOR: Non-operational “reefer” container (Can be used for dry cargo)
  • Packing list: Document that summarizes the content, volume, weight and number of bulks to be transported
  • WHR (Warehouse receipt): Document provided by our warehouse when cargo arrives, that summarizes volume, weight, and number of bulks to be transported.

 

FCL Volume:

20 Feet Container:

Length

Width

Height

Internal

5,9 mt

2,34 mt

2,4 mt

External

6,05 mt

2,43 mt

2,59 mt

 

Standard 40 Feet Container:

Length

Width

Height

Internal

12,03 mt

2,34 mt

2,4 mt

External

12,19 mt

2,43 mt

2,59 mt

 

40 Feet HQ Container:

Length

Width

Height

Internal

12,03 mt

2,34 mt

2,59 mt

External

12,19 mt

2,43 mt

2,89 mt

 

Reefer Container:

Length

Width

Height

Internal

11,58 mt

2,29 mt

2,4 mt

External

12,19 mt

2,43 mt

2,89 mt

 

 

 

 

 

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